Jul
8
Customer Feedback is King
Filed Under public relations
Just a heads up for those of you who have been posting in the forums and playing with our Alpha test - we’ll be moving to a more robust customer satisfaction platform shortly. It should facilitate better communication between you and us.
Why the change? Simple, you shouldn’t have to keep checking the forums to see if we’ve responded to your comments. So our new solution will automatically reply to you when we’re responding to your thoughts. This means that you can easily find out when we’re working on your issue.
In addition you’ll be able to see what other users have asked and how we answered their questions. Should make it easy to figure out if we already know about a bug.
Love the thoughts, keep them coming.
Posted by: Connor Fee
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